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DO NOT DO BUSINESS WITH SPRUCE POWER Absolutely terrible company. Michael, who offered excuses but then promised to follow up that afternoon. He never did.
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DO NOT DO BUSINESS WITH SPRUCE POWER
Absolutely terrible company.
In early February 2026, I contacted Spruce Power regarding the upcoming sale of our home and the buyer’s need to assume our solar loan. We followed their instructions exactly and completed the Home Sale Information Request form, which states it should be emailed to Homesales@sprucepower.com. Our title company/escrow agent submitted the completed form with all supporting documents on 2/6/2026. No confirmation or response was received.
The title company followed up on 2/18/2026—again, no response.
On 2/24/2026, I called and spoke with a Spruce Power representative who stated the form had to be sent from my personal email address in order to be initiated—something that is nowhere stated on the form. As a result, nothing had been done for nearly three weeks. I explained our closing date was 3/4/2026 and was told the process could take 2–3 weeks.
The buyers were finally sent a credit application, which they completed and returned within 90 minutes. I requested a supervisor and was told none were available and that I would be contacted in 2–3 days. That never happened.
On 2/25/2026, I was informed that the credit application could not be processed until a $400 transfer fee was paid—despite the form stating the fee is $150. After paying the $400, I was pressured to pay an additional $1,700 to “expedite” the process, which would allegedly save only about one day. I declined. I was then told the credit application would take 1–2 days, then I would receive the Assumption and Assignment Agreement which would then take 3–5 days to receive the termination agreement.
On 2/27/2026, I called again and was told the process had not even started to prepare the Assignment and Assumption Agreement due to an “outstanding balance”—which turned out to be a monthly bill not yet due (due 3/1/2026) and was already set up on automatic payment. I offered to pay immediately and was initially told a phone payment fee would apply, until they realized the account was on autopay. After payment, I was again pushed to pay a $1,700 expedite fee.
I finally spoke to a supervisor named Michael, who offered excuses but then promised to follow up that afternoon. He never did.
On 3/2/2026, I called again and was told the paperwork would take another 2–4 days—despite weeks of delays already. I was transferred back to Michael, who admitted he never called because he “had no update” and said there was nothing that could be done. He also refused to transfer me to his supervisor, stating he would forward my information and I should get a call in a day or so.
This company demonstrates extreme inefficiency, misleading fees, poor communication, and zero accountability. The lack of customer service and transparency is alarming and reflects a serious leadership problem. I would strongly caution anyone considering doing business with Spruce Power.
